Privacy Policy Information

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PERSONAL INFORMATION

‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address.

What Personal Information do you collect?

When you browse our website or carry out actions such as the following:

• Create a customer account

• Place an order

• Sign up to our mailing list or subscribe to any other services that we offer

• Enter any competition, promotion or prize draw

• Correspond with us, whether by phone, email or live chat

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Then, we may collect your personal information, including:

• Name

• Date of birth

• Gender

• Address

• Email address

• Phone or mobile number

• Encrypted password and payment information

• Customer Service correspondence records

• Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.

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We use your information for the following:

• To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order.

• To provide Customer Support. If you contact our Customer Service (or vice versa), we will use personal information such as your order information and contact history to process your request and provide you with the best service possible. We'll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.

• To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you.

• Fraud Prevention. To prevent or detect fraud or abuses of our sites.

• Marketing.  If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send  personalised marketing or retargeting communications. Please see below for more information on third parties and cookies used to provide these services.

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How long will you keep my information?

• Customer and order information will be kept securely on our system until you ask us to remove it.

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CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We may use your email address to contact you directly about promotions, offers or updates from our customer service team. This may be via direct email to your inbox, or by running advertising campaigns linked to your email address.

If you provide other data, e.g. your marketing preferences, we will use this to try provide you with advertising and promotions that are specifically relevant to you.

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DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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 THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

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SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all  requirements and implement additional generally accepted industry standards.

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COOKIES

A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Most On-Line retailers use cookies. 

We do not use cookies to store credit card numbers, address information or any other personal information.

You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly. You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser.  

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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QUESTIONS AND CONTACT INFORMATION

In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact: info@kaizenam.co.uk​